We collect information that helps us provide relevant business leadership education. Not everything under the sun, just what's actually useful.

We don't collect sensitive information like health records, financial account details, or anything beyond what's needed for educational services. If we ever need additional information, we'll ask directly and explain why.

Your information serves specific purposes related to delivering quality business education. Here's where it goes:

• Providing access to learning materials and program content you've enrolled in
• Communicating about upcoming programs, schedule changes, or important updates
• Processing your enrollment and maintaining accurate program records
• Improving course content based on how people actually use the materials
• Responding to your questions and providing learner support
• Meeting legal obligations under Australian education and business regulations
• Analyzing platform performance to fix technical issues and enhance user experience

We don't sell your information to third parties. That's not our business model, and frankly, it's not how we want to operate.

Your data is stored on secure servers located in Australia, with backup systems that follow Australian data protection standards. We use industry-standard encryption for data transmission and storage.

Security Measures We've Implemented

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Regular security audits and vulnerability assessments conducted by external specialists
• Access controls limiting who on our team can view personal information
• Secure backup procedures with encrypted storage and regular testing
• Staff training on data protection and privacy obligations under Australian law
• Incident response procedures if a security breach occurs

No system is completely immune to security risks, but we take reasonable steps to protect your information. If a data breach occurs that's likely to result in serious harm, we'll notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.

Data Retention

We keep your information for as long as you're actively using our services, plus a reasonable period afterwards to meet legal obligations. Here's the general timeline:

We share your information with a limited number of third parties who help us deliver educational services. These aren't random companies—they're carefully selected service providers who've agreed to protect your data.

Service Providers We Work With

• Learning management system providers who host our course platform
• Email service providers for sending program communications and updates
• Payment processors handling enrollment transactions (they don't receive your payment card details)
• Cloud storage providers maintaining secure backups of educational materials
• Analytics services helping us understand how people use the platform

All service providers are bound by confidentiality agreements and must comply with Australian privacy standards. They're only allowed to use your information for the specific services they provide to us.

We may disclose information if required by Australian law, court order, or government regulation. This includes responding to legitimate requests from law enforcement or regulatory authorities.

The Australian Privacy Principles give you specific rights regarding your personal information. Here's what you can do and how to do it:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days in a commonly used electronic format. There's no charge unless your request is unusually complex or repetitive.

Correct Inaccurate Information

If you spot an error in your information, let us know and we'll fix it. You can update most details yourself through your account settings, or contact us for changes to enrollment records.

Request Deletion

You can ask us to delete your personal information, and we'll comply unless we're required to keep it for legal reasons (like tax records or education compliance). Even after deletion, we may retain anonymized data for statistical purposes.

Restrict Processing

You can ask us to limit how we use your information in certain circumstances, such as while we're verifying the accuracy of disputed data.

Object to Processing

You can object to us processing your information for marketing purposes at any time. For other processing activities, you can object on grounds relating to your particular situation.

Data Portability

You can request your information in a structured, commonly used format that you can transfer to another service provider. We'll provide this for information you've directly provided to us.

Like most websites, we use cookies and similar technologies. These are small files stored on your device that help the site function properly and give us insight into how people use the platform.

Types of Cookies We Use

• Essential Cookies: Required for the platform to work. These handle things like keeping you logged in and remembering your preferences during a session.
• Performance Cookies: Help us understand how visitors use the site, which pages are most popular, and where technical issues might be occurring.
• Functionality Cookies: Remember your choices (like language preferences or course progress) to make your experience more personalized.
• Marketing Cookies: Track your activity to show relevant content and measure the effectiveness of our communications. You can opt out of these.

You can control cookies through your browser settings. Blocking essential cookies may affect how the platform functions. Most browsers allow you to block third-party cookies while keeping first-party cookies active.

Our services are designed for business professionals and organizational leaders. We don't knowingly collect information from individuals under 18 years of age. If we discover we've inadvertently collected information from someone under 18, we'll delete it promptly.

Parents or guardians who believe their child has provided us with personal information should contact us immediately.

We review and update this policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active learners via email and post a notice on the platform.

The "Last Updated" date at the top shows when the most recent changes were made. We encourage you to review this policy occasionally to stay informed about how we protect your information.

If you're concerned about how we've handled your personal information, contact us first. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001

The OAIC provides guidance on privacy rights and investigates complaints about privacy breaches.